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  • How can I make a booking?
    You can conveniently book your adventure through our website by choosing your preferred date, departure time (where applicable), and any additional options. Alternatively, reach out to us via email or WhatsApp (+51 983 187 354), and our dedicated team will be delighted to guide you through the reservation process and address any inquiries you may have.
  • Are activities available daily?
    Most activities are indeed available daily, although some may have specific dates, such as weekends only. If the tour you desire isn't available on your preferred dates, don't hesitate to reach out to us so we can assist you further (+51 983 187 354).
  • Is it necessary to book well in advance of the trip?
    Booking well in advance is highly recommended. Our tours have limited availability, and many excursions fill up quickly. Additionally, for activities related to Machu Picchu, reserving early ensures we can secure your entry to the citadel. Machu Picchu often sells out far in advance, so it would be unfortunate to miss out on experiencing this mystical place..
  • Do you arrange group travel or private excursions?
    We cater to both group travel and private excursions. Feel free to contact us, and we can provide quotes tailored to your preferences (+51 983 187 354).
  • Are children allowed to participate in all tours?
    Most tours are suitable for children, and any specific restrictions will be outlined in the tour details. If you have any doubts or questions regarding the participation of children, please don't hesitate to contact us.
  • Do you offer transportation for pick-up services?
    Transportation for pick-up services varies depending on each tour aimed at minimizing your expenses. Specific information regarding pick-up and/or drop-off arrangements is available in the details of each tour.
  • Can I bring my suitecase/backpack on the tour?
    In some cases, yes, you can bring your backpack/suitcase on the tour. Contact us beforehand so that we can confirm the specifics for your particular tour.
  • What is the reason for requiring full payment?
    The reason for requiring full payment upfront is to reserve suppliers, transportation, and tickets in advance, ensuring availability for your chosen tour date. In the event of cancellation due to weather conditions or unforeseen circumstances, rest assured that a refund will be promptly issued.
  • Is travel insurance required?
    Mandatory for every traveler entering Peru, the travel insurance is crucial for ensuring a safe and secure journey for everyone involved. If you do not have travel insurance, it is your own responsibility, and we strongly advise considering obtaining it for your peace of mind.
  • How can I view the details of my booking?
    Upon completing your booking, you will receive a confirmation email. This email will contain a "Manage my Booking" button, which allows you to access all the summarized information regarding your tour and payment.
  • I want to cancel my booking, how can I do this?
    If you wish to cancel your booking, you can do so by yourself through the email you received. Simply click on "Manage my booking" and select "Cancel my reservation." Alternatively, you can contact us directly, and we will handle the cancellation for you. It's important to note that cancellation policies vary for each excursion, so please review the specific cancellation terms for your tour.
  • What items should I bring for my excursions?
    For your excursions, you can find the recommended items to bring in the description of each tour for more detailed information. As a general rule, it's advisable to bring snacks, water, identification, insect repellent, and sunscreen.
  • How I have the information of the exact meeting point and the contact of our guide?
    We'll provide you with this information the day before your tour, typically around 8 pm, once we've finalized all reservations and scheduled our guides. For multi-day excursions or those near Machu Picchu, you can expect to receive the details a few days in advance.
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